Terms & Conditions

LEAD TIMES

All items except Pillowcases are currently in stock and will ship out within 2 business days. Sheet sets come with two pillowcases. We are still waiting on packaging for individual pillowcases, which we anticipate will arrive within the next two (2) weeks. You will receive a shipment notification via email with tracking information. 

SHIPPING + RETURNS

Not everything you dreamed it would be? Rest easy, we’ve got your back.

You have 30 calendar days from delivery to request a refund.

We recommend sleeping on your pillow for at least 7 nights to give your body time to adapt. You can also call or email us if you need help in optimizing your sleep experience. If One Fresh Pillow™ isn’t right for you, maybe someone you love will think it’s a perfect fit. Let a friend or loved one try it for a few days. If it’s just not going to work, contact us and we will process your refund minus the shipping costs.*

*Yes, you read that right. We will give you a refund of your purchase minus shipping costs. We do not ask you to return the pillow as we cannot sell it or donate it. We trust that you will be cool and not take advantage of our policy. We reserve the right to request the items be returned. You may also choose to return the items to our recycling facility. In either instance, we will provide a mailer bag with prepaid shipping.